FAQ

  • A:For finished items, we will ship within 2 weeks after you confirm your order and pay the deposit.
    For large orders or specially made items, we will check and ship them as soon as possible.

  • A:Yes, of course, samples can always be used for testing. We are confident that after you try a sample, you will be more confident in doing business with us.

  • A:The price is based on FOB Ningbo prices. If you want to load the goods in Shanghai or Yiwu Port, we can also provide support. But if you need to ship the goods from Guangzhou, you must bear the domestic logistics costs.

  • A:We provide a one-year warranty on all products to give you peace of mind after your purchase. In addition, we can provide replacement parts for any parts that may require repair or replacement.

  • A:60% ZEN quality is semi-finished, 20% professional, 20% industrial.
    Important We can customize product quality according to customer's usage scenario and specific requirements.
    ZEN Group's research and development team is responsible for all aspects from in-depth analysis of customer needs to setting strict quality standards and conducting real-life product testing. 100 percent inspection before shipment.

  • A:We pride ourselves on offering competitive products at reasonable prices. We strive to ensure that our prices are fair and affordable so that our customers can enjoy the best products at affordable prices.

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